Shipping & returns
Refunds/Replacement Policy
We have a 30-day refund/replacement policy, which means you have 30 days after receiving your item to request a refund/replacement.
To be eligible for a refund/replacement, you will need to send us a photo of the damaged or defective item and provide us with proof of purchase.
To start a return, you can contact us at support@buyscribepad.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@buyscribepad.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Replacements
If you received an item that was damaged during shipping or defective, we will replace the item up to 30 days from the purchase date.
Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Orders are made and shipped from Southern California.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Below is estimated shipping costs based on shipping from where we are based in Southern California to New York. Actual shipping costs and times will vary.
|
Shipping option |
Estimated delivery time |
Price |
|
Priority Mail |
1 to 3 business days |
$3.85 |
|
Priority Mail Express |
1 to 2 business days |
$8.80 |
|
First Class Package Service |
2 to 3 business days |
International Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer international shipping to the following countries: Canada, United Kingdom, Ireland, Australia, New Zealand, and USA.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties, tariffs, and taxes (including VAT), which are incurred once a shipment reaches your destination country.
ScribePad is only responsible for shipping the product, and You as the customer are responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery.
ScribePad is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@buyscribepad.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
"UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted."
"Although DHL Express cannot deliver to PO, APO, or FPO box address you may request the shipment to be held for pickup. The receiver will then be able to pickup the shipment at the local DHL Express station."