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    Refunds/Replacement Policy

    We have a 30-day refund/replacement policy, which means you have 30 days after receiving your item to request a refund/replacement.

    To be eligible for a refund/replacement, you will need to send us a photo of the damaged or defective item and provide us with proof of purchase.

    To start a return, you can contact us at support@buyscribepad.com. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at support@buyscribepad.com.

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

    Replacements

    If you received an item that was damaged during shipping or defective, we will replace the item up to 30 days from the purchase date.

    Refunds

    We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

     

     

    Shipping policy

    All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

    Domestic Shipping Rates and Estimates

    Shipping charges for your order will be calculated and displayed at checkout.  

    Below is estimated shipping costs based on shipping from where we are based in Southern California to New York. Actual shipping costs and times will vary.

    Shipping option

    Estimated delivery time

    Price

    Priority Mail

    1 to 3 business days

    $3.85

    Priority Mail Express

    1 to 2 business days

    $8.80

    First Class Package Service

    2 to 3 business days

    $34.00

    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

    If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@buyscribepad.com with your name and order number, and we will look into it for you.

     

    Shipping to P.O. boxes

    "UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted."

    "Although DHL Express cannot deliver to PO, APO, or FPO box address you may request the shipment to be held for pickup. The receiver will then be able to pickup the shipment at the local DHL Express station."